FlyerTalk Forums - View Single Post - Early Returns on BMO Takeover: Utter Disaster
Old Dec 3, 2011 | 3:52 pm
  #72  
mia
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Originally Posted by MJ-bos
M&I bank is a full Visa/MC issuing bank. Why didn't BMO just put these cards under the existing M&I infrastructure?
Purely conjecture, but I wonder if the unplanned takeover of M&I drained IT resources away from the Diners Club conversion. BMO knew up front that Citi was going to service these accounts for two years, and I can easily see how work on the Diners' infrastructure could have been repeatedly deferred because there was "plenty of time".
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