Originally Posted by MillionMilerMan

Have carried my DC for 18 years, pretty high level of charges monthly.

After two, 45-minute wait times this week, a continued worthless website, and a clueless staff, I'm canceling this card. BMO must have thought they were buying a business with cardmembers who don't care about customer service.

This transition has been the poster child for how not to transition a business. As much as there is to complain about with the big US banks, BMO seems to be a totally third-tier unprofessional organization that's in way over its head. Who'd have thought I'd ever miss Citibank. The website was antiquated...but at least they answered the phone promptly and solved my concerns when I had them.

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I got a letter today (December 3) date November 23 telling me my credit line was $20,000, effective November 7, 2011. Except for the fact I cancelled October 5, 2011 - some 2 months ago- the late letter would have been unacceptable.

I called to be sure I had cancelled, and after 1 hour and 23 minuets, I got a person in Toronto who said - yes, my account was closed 2 months ago and they had no clue as to why I was sent a letter with my new line of credit for a card I do not have.

What a miserable operation this has become.






In the process of moving all my DC business to my new Chase Sapphire Preferred Master Card....a vast improvement in online experience and personal customer service. Sorry I renewed my annual fee a couple months ago before realizing what a disaster BMO would be.

So long, DC.....