No, no talk of the change in the BAEC programme! We all know each other's opinions by now. This is for those who want to share their best and/or worst experiences in the lounge, on board, during booking, etc. Where did BA shine and where was the experience maybe up for improvement?

My worst experience was seat 4A on a 3 class 777 to BLR. What a coffin seat! To compensate they served very bad food. Arguably one of my least enjoyable flights on BA ever.

My best experience was a much welcomed upgrade to NF back from HKG. The flight was packed (also with UGs in F) and clearly the crew was overwhelmed. They still managed to keep serving with a smile and style. Very enjoyable flight even though I prefer OF.

I also need to mention the people manning the service desk in the FLounge. I always book a 'safe' connection and sometimes I actually arrive early at LHR. So far they always managed to swap me to an earlier flight without any problems no matter how inflexible my ticket. ^

Worst thing (BA-wise) about 2011 is my move to France since this means that I will fly (and have flown) them less.