Originally Posted by ohmark

To those folks who looked forward to the changeover thinking it couldn't get worse than Citi: WRONG.
Made a DC web payment on 11/10. No payment shows on the DC website as of now (11/17). Nor does my bank reflect a payment was made. Called DC to inquire as to problem. Amateurish automated phone response with drawn out unnecessary time-wasting commentary from the recorded voice of a woman who sounds like a cashier at my local supermarket telling me to be sure to press the "number" sign, followed by a message telling me wait time would be in excess of 20 minutes. I know it's early in their game, but why should I spend one day enduring such incompetence?
Edited to add: Rather than wait "in excess of 20 minutes," I sent an email message via the DC website inquiring about my payment. As of noon the next day, no response.

Edited to add: Now two days later and no response from DC/BMO customer service.