Dear Ms. G****,



Thank you for your prompt e-mail but I must confess that your response is not what I had imagined.

It is manifestly not for the hotel to decide upon whether or not it is following the rules of the program -- it has not as clearly detailed in the Flyertalk thread concerning the Renaissance St. Pancras.

Rather, it is up to Marriott Rewards to enforce the plain language of its rules -period.

The hotel can reply to me but I already can guess that they are going to deny the applicability of the rules to their special "Club" as they have done to unwitting travelers.

Unless they reply to you and Marriott Rewards advises them in no uncertain terms to follow the letter and spirit of its rules, nothing will be accomplished and they will keep on denying Gold members entry to the Club lounge.

I welcome their response, but it should also be e-mailed to Marriott Rewards and a supervisor should be in contact with me concerning its expected shortcomings.

I await your response.

Yours sincerely,

Marriott Rewards Gold Member



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Dear ****:

Thank you for contacting Marriott Customer Care regarding the St. Pancras Renaissance London Hotel. We appreciate the opportunity to address your concerns.

We have forwarded your comments to associates in the Executive Office of the hotel for review and have requested that someone from that office respond to address your concerns. You should be contacted within three to five business days.

If we can be of further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.

Regards,
Megan G****
Marriott Customer Care