Originally Posted by JohnDP

Hi there,

I arrived in Montreal over 3 hours late due to the following situation, I'd like to know if there is any compensation that I can realistically achieve without any forced email exchanges, i.e. in a normal, standard-procedure way.

I booked on United SDF-EWR-YUL yesterday. Outbound SDF-YUL on CO/UA was delayed by nearly an hour. When I arrived in EWR, the 17:20 service to YUL was cancelled. The staff at the Presidents Club near the A20's gates helped me out by giving me a 90 USD taxi voucher for LGA and a LGA-YUL ticket on Air Canada.

The drive there was ok, exactly 1 hour with no major traffic, but I had to pay 81 (standard fare given by the Yellow Cab staff at LGA on the yellow paper slip) and a mysterious 30 USD surcharge that the cab driver told me as soon as I got in the cab and told him about the voucher. Tolls were about 3+12+6 or something just below 30 (I only recall it was below the last figure).

The cab driver was obviously very grumpy since on the receipt he just wrote down 21 USD for tolls + 4 USD for tip. I gave him 135, which is 45 out of my own pocket.

Once I arrived at LGA, the checkin agent did not see my reservation as it was not existant, luckily there was enough space on the place and I even got a free seat next to me in a fully booked plane (nice coincidence).

Is there anything that can be done in my case? If yes, what is the best way and which nuisance should I report? The delay? The added 45 USD?

Thank you for your support.