I don't think that I travel that much but I have seen some of the most incompetent and rudest employees in the airline business at AA. It too numerous to get into, but an example of this was the last flight, when boarding the plane, I inquire about whether elite members would preboard with first class because there was no announcement for elite members to preboard. The flight attendent or customer representative said no because it would slow down boarding and they were slightly late. At that point, I wonder what was the point of being an elite member if you can't preboard. As I waited for the regular boarding, the flight attendent taking the ticket saw that I was elite (written on the ticet) and said I should have boarded with first class. This is just one example of incompetent employees.