<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Joyce15:
I recently took my first flight on Air Canada from Toronto to Westchester County Airport. After having problems with the check in machines, I waited on line at the counter. The agent asked for my destination and I responded "White Plains-Westchester County Airport" She harshly replied that AC does not fly there. I said that they do and she kept insisting that they don't. I finally asked her to check the flight number and after checking her computer and realizing her mistake, she never apologized or said anything--shouldn't someone who works in her position know the destinations? I know this is a small thing but it just doesn't make a great first impression.</font>
Just wait till you do the return flight, it is quite possibly the most ghetto operation I've ever seen for a major airline. Air Canada has no computers or staff at HPN, checkin is done manually by a Westchester county Airport employee with a flight manifest, the boarding passes and bagagge tags are hand written, and they are unable to issue your connecting boarding pass. The agent also has to hand write the passport details onto a sheet which makes checkin terribly slow, and god help you if you need to change something, i.e. FF# or seat selection, because it isn't happening till you get to YYZ. I believe it is also the only Air Canada station that E-Tickets are not available for. I really think this is skimping for AC as it leaves a really bad impression with the customer, especially when this is a significant UA station and they could very easily use there services.