bamboola

We had just checked into the Conrad Tokyo in March when the earthquake occurred. Two days later, we went home early. Eight months later, we decided to return to complete our aborted trip.

Initially I did not include a stay at the Conrad, but at the last minute we decided to spend our last night at the Conrad so that we could visit the wonderful hotel personnel who took such good care of us in March.

The Conrad staff came out of the woodwork to greet us and to apologize for our aborted previous trip. When I saw Yumi, my favorite employee in the Exec Lounge, I wanted to hug her, but wasn't sure if it would be appropriate. No fear. She came right up to me and gave me a huge hug.

That evening, the hotel housekeeping manager came looking for us and asked what he could do. I asked for a set of the Conrad bears and he promptly delivered them. Mr. McInnes, the Assistant Executive Manager, surprised us with a complimentary upgrade to an Executive Bay View Suite. I didn't want to go to bed that night as I stood mesmerized by the scene from our window.

At check-out, Abe, the head concierge, came running toward us with a luggage cart. He escorted us downstairs and apologized for not being able to walk us to the train station.

I can't think of a better place to spend Thanksgiving Day. We felt truly pampered and are thankful that Japan is getting back on its feet. We are already planning a return visit.