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Thread: Checking in on-line
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Old Nov 30, 2011 | 1:49 pm
  #3  
USFdonWill
 
Join Date: Aug 2010
Location: SFO, BDL
Programs: UA 1K, AA Plat, CX GR, Hilton Diamond, Global Entry
Posts: 963
OP: I believe there is a thread in the consolidated forum on this issue.

From my understanding, the reason behind the issue is that your ticket is out of sync. When you get an upgrade on a UA flight, UA does not reissue the ticket to reflect the new class of service. On the other hand, CO will reissue a ticket when there has been an upgrade. Currently, this problem will persist till we are under one reservation system.
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