one of my 'angels' is Miss Daisy Hischier at the LH downtown counter in Zurich (Wanderlust and Catman know her too now).

She smiles when I arrive, she stops working only when she finished working on my ticket/itinerary/whatever - even if everybody else in the office left long ago.

She knows that if I give her an UA upgrade voucher and explain the rules, that I am correct and will then herself 'instruct'/'correct' UA's people (sometimes in FRA, practically always in Ireland) if they first give an uncorrect answer (like a SWU, 2000-'edition', wouldn't be good for upgrade from business 'D' to 'First' on a *rtw-UA-segment).

She will give me a phone call the day/night before taking off, just to make sure everything is to my satifaction (upgrades confirmed, latest flight time changements, adding my latest hotel bookings to my itinerary, etc.).

She calls a day after my return trip and asks if everything was to my satisfaction (and if not, like when my ski-boots didn't make it to Vancouver, will help).

She once called Gisela early in the morning, telling her that my transatlantic flight didn't make it in time to FRA and that I was automatically rebooked for a later connecting flight to Zurich.

... and she doesn't dislike Spruengli and/or Teuscher chocolates and even accepts it from Catman and Wanderlust

[This message has been edited by Rudi (edited 01-08-2001).]