Originally Posted by
B7e7US
Thanks. I called back. At the beginning they said they could not transfer me, but then I explained to them that I didn't have time to deal with such issue at the airport, so they transferred me. They deducted the miles, but, for some reason, the system couldn't collect the luxury taxes from my CC, so the process was reverted and got the miles back. Ticket still not reissued.
I've never had the luxury tax collected when doing this upgrade. Is this a standard requirement that is often skipped, or something that doesn't apply and agents think it does?