This fall I flew from Hartford, thru DFW, to SFO. My e-ticket receipt showed a lunch and a dinner since I left about 10 AM. I got NEITHER! I got a snack on the 10 AM flight and nothing on the latter flight. All the way across country and had to buy my meal in Dallas. Not good. No other airline has such poor meal service.

Got a 1st class upgrade (using an old Reno Air cert) SFO to ORD last week. No problem with the upgrade but other than the seat's being larger, it was not worth it. The meal could have been coach anywhere else (pasta, chicken???) and the drink service did not start right away as it does on UA. On the return, a stupid, stubborn check-in counter agent refused to honor the upgrade, called in her supervisor who also refused to honor it (the instructions on the cert were in plain English). I requested that she contact the supervisor of promotions (had name and phone number). She refused. Finally, since I stood my ground at the counter, she asked a former Reno Air person about the upgrade and OK'd it in the computer - there were still plenty of seats in 1st. HOWEVER, despite the fact that this was a guaranteed upgrade 2 hrs prior to flight time, she refused to actually give me the upgrade and made me go ask the gate agent. By the time I got to the gate (ORD), the seats were taken. I .....ed about it and, a few minutes before departure, my name was called and I got the upgrade. I should not have to put up with that kind of nonsense. It was the attitude that I objected to, as if I were trying to cheat the airline.