I stayed here last June for 4 nights and I must say the staff was excellent. Everyone was friendly and helpful especially Allen whom was at the front desk in the evenings. I did send a thankyou fax to the GM afterwards. The GM did not respond to my fax, which i was a little supporsed at but the hotel was great they even sent a beer and pretzels to my room right after check in as a welcome gift.
The OP should try some hotels in San diego if they want to really see what poor service is.