I have noticed TWO different Best Internet Rate Guarantee offerings at Choice Hotels.

One some occasions, the 10% off the lower competing rate offer appears. On other occasions the guarantee talks of the first night free and remaining nights matched at the lower competing rate.

I have spoken to 'customer services' and they couldn't explain why it was possible to view two entirely different BRG schemes. They advised me to send an email in to [email protected] to point out what I had observed. I attached screenshots as well. I did this over one week ago, but no response as yet.

Anybody had any experience making a claim under either of these BRG schemes? And which one is it that they are honouring?