I am posting this here because I want to get your opinion...

I have been flying AA for several years, last 6 months especially (10,000 mi per month).

I have read a lot of complaints here on FT about the poor AA service.

My question is: is it really that poor?


My observations:
I have flown transcon C LAX-EWR best domestic flight I've taken.

I have flown C and F AA Flagship 3 cabin domestic transcon -- also very good.

Short-haul AA flights in F -- satisfactory. I've gotten drinks, silly little snacks, etc., but the service has been okay

I have always gotten through easily on the Platinum line. I have gotten upgrades almost 100% of the time, with relatively last minute travel.

What am I missing? I take US also, transcon, and I am trying US again transcon to see how it is now, but I didn't find it any better/worse than AA.

I have flown UA transcon in F (2 cabin equipment) and found it inferior to US and AA on several flights. I am sure that UA F on a 777 is terrific, but that isn't the equipment I normally get to fly on :-(

On the AA negative side:
1. baggage templates (arrghh)
2. enforcing the $75 change fee
3. MD-80s

On the AA plus side:
1. good routes
2. great alliance partners


What do you'all think who have been flying AA recently?