My .02:
More is less.
There has been a great deal of growth in the number of people posting here. I can't blame anyone for wanting to have a different experience of FT than I do...as long as that experience doesn't ruin it for the rest of us. If conga lines, point bonus offers, etc are enjoyed, then let them be enjoyed. When they prevent me and others from sharing thoughts about frequent travel, then it is not acceptable.
We can't and shouldn't turn the clock back and tell all of the people who joined "our home" in the last year to pack-up and go away. So the suggestion is add extensions to the house, give everyone their own room, and ask everyone to respect boundaries.
I don't want more forums because I'd like to read them. I want more forums because others can post to their hearts content there, and I can avoid them. As we each choose the forums to view and track, we each can enjoy our unique Flyertalk experiences.
I too read the Buzz, General Travel, then my program forums (Continental, Hilton) in a typical visit. When I have more time, I check OMNI and the Community. I check trip reports about once a month. Boy, would I appreciate it if there were one or two new forums that would effectively siphon off the unrelated stuff from the forums I read into their own area.
As for "complaints", we each can decide for ourselves if one is legitimate, but reading about other frequent traveler's experiences (good and bad) and how the company involved responds (or doesn't) to complaints is one of the most important parts of my Flyertalk experience. I have made quite a few travel decisions based upon what I've read here. Companies should be aware of the fact that a bad experience posted here will affect their bottom line in some way - alienating one customer will loose them more than one. The reverse is also true, as I've given business to companies that have been praised here.
So more (forums) is less (unrelated posts in the ones I read), and I can't wait to again enjoy what for me will be a return to a more SPAM free Flyertalk.
[This message has been edited by NJDavid (edited 03-08-2000).]