Like LIFE.. There are good and bad
things.. That goes for customer
service issues as it relates to
airlines, hotels, credit card
companies, long distance companies
etc...
If there is a blank statement like
I think XYZ airline customer service
stinks! With nothing to
back up the statement. That is
wrong.. Sunstantiate what your
saying.. I'll be the first one to
admit .. If I see a wrong.. Like
that $1.00 surcharge initiated for
electronic tickets by Delta.(They
dropped it
after customer feedback)I'd be one
of the first people to post on FT
about it. That move was BAD customer
service by Delta.. Also another
customer service issue on the
Healthy Choice mileage certificates
thing. I hope the information
EVERYBODY posted benefited someone.
I know it helped me... In addition
I'd be one of the first the praise a
organization that has done right..OR
corrected a customer service
problem..

Just my five cents... on your
statement on the customer service
issue.This board has supplied
valuable information to me.In turn I
hope that a few of my posts have
benefited others....

Mike Mahoney
P.S. Change has it's good and bad
points. There is no doubt this has
occured on our beloved Flyer Talk!
[This message has been edited by
MIKE MAHONEY (edited 03-06-2000).]

[This message has been edited by MIKE MAHONEY (edited 03-06-2000).]