I agree with Quiet Lion. What better place to post Customer Service problems?

I personally try to resolve all my issues directly, but when all my good faith efforts fail, I definitely think this is the place to turn for advice and suggestions. I have, for example, left serveral messages for Denise Harvill with regard to the attempted theft of my laptop by UAL employees in January and to date have received no response. I plan to write her later today and will post my letter.

I think companies have a duty to treat their customers well and if they fail to do so, they must accept responsibility for the consequences of their failure to act.

[This message has been edited by Punki (edited 03-06-2000).]