I agree with Merry on a key point and that is people venting their customer service issues here. 99% of the problems are limited to the person making the claim. I almost never have had the same problem even though I fly the same airline and stay in the same hotel. I feel sorry for the airline or hotel staff that have to deal with the people complaining.

Let's try to stop such postings and concentrate on what is useful to the reader. If you get stuck in weather and the airline didn't take as good care of you as you wished, keep it to yourself.

As many of our veteran posters have said, common sense and a pleasant manner will get you much farther than complaining.