Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,195
Write in and fill out those post-flight surveys; that's unfortunately about the only thing to be done.
At least UA has in the past been receptive to changing issues for which they get feedback.