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Thread: Gesture of goodwill by mail??
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Old Nov 25, 2011 | 8:26 am
  #12  
Luvs2snowbordbut1kSEA
 
Join Date: Mar 2002
Location: Now MFE... formerly SEA and DCA
Programs: Now UA free!, AA Ex Plat, AS MVP, Marriott Titanium for life
Posts: 664
UPDATE
Absolutely hilarious...

I finally received my "gesture of goodwill" from CO in the mail.

WHAT AN ABSOLUTE JOKE!!

On a computer generated letter, they "acknowledge" my disappointment by depositing 1000 yes ONE THOUSAND miles into my OP account.

Thanks CO for making that trip hell, changing my airports and departure times... and not even apologizing. Your ONE Thousand miles is a great gesture. Glad you spent the 40 cents to mail the letter.

CO customer care= joke.

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