Originally Posted by Stubtify

Data Point: Called to say I'm "Thinking of cancelling because the annual fee is coming up." Was transferred to a specialist whom I said the exact same thing "I am thinking of cancelling because the annual fee is coming due, if you can help me that might change my mind"

Was immediately offered a statement credit of the fee plus 500 extra miles each month I spend $500 for the next 16 months.