Originally Posted by
florin
That must have been an unpleasant experience overall, and that stinks.
Were you booked in J initially? Was your daughter in Y? Was this an award or a paid itin?
Believing that they will "try" to UG your daughter is a bit naive, IMO. I never buy that kind of stuff. It's just to get you to cool off and hang up.
Is the voucher what you would be owed under EC 261 rules? What was the cause of the delay?
I was booked in J for the round trip.
Daughter was a revenue ticket, part paid with a TCV from a previous cock up, and then upgraded outbound using FB miles.
Return leg for her NOT changeable or upgradeable, but Customer care said that depsite it being so, they would try and get the rules waived.
Original delay was due to the AC going tech, so they replaced it. Delay was compunded by lots of trarmac discussions between the captain and the airfield safety officer before we left Manchester.
To cap it off, they have "credited" my FB account with her "award" flight, and missed off my revenue ticket in J for the return, so no limes going out (got bumped onto Cathay so no miles earned) and now they have given me the benefit of an award ticket back, although it is in my daughter's name, so no miles earned on the return leg either.
Email sent, of course. Shambles, start to finish !