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Old Nov 23, 2011, 12:14 pm
  #171  
xintraveller
 
Join Date: Nov 2011
Programs: Qantas Club, Miles & More
Posts: 9
Angry Qantas Club access at Heathrow T5

Originally Posted by PWOZUK
This is what I have done, and they have replied - and whilst it may be taking longer than I (and others) would like, I have to give Qantas some chance to negotiate with BA.
Well I have already communicated with Qantas, an this is the reply I received,

"Qantas has an agreement with British Airways that allows Qantas Club members to access British Airways Terraces and Executive Club lounges worldwide when they are travelling onward on a Qantas or British Airways service. Read about partner lounge access by clicking on the following link: http://www.qantas.com.au/travel/airlines/qantas-club-lounge-access/global/en#jump1."

My problem is that BA is now opening all their new lounges as Galleries and renaming some of the old ones (Terraces and Executive Club) as Galleries. This is essentially some sense of fraud to the existing customers. I sincerely hope Qantas sorts this out, because according to the Lounge staff, Qantas is full aware of this and they(Qantas) was already told about this withdrawal. I am wondering if Qantas is playing games with its members.
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