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Old Nov 23, 2011 | 10:51 am
  #433  
maradori
1M
All eyes on you!
15 Years on Site
 
Join Date: Jun 2009
Location: YYZ, SFO
Programs: AS 100K, IHG Plat, Marriott Plat, Hilton Diamond | Formerly: AC Super Elite
Posts: 2,545
Hate to potentially double post ...

Flight/Origin-Destination: AC8 YVR-YYZ
Date: Nov 18, 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? N/A (US-CAN cnx)
Did you use priority security (if eligible) and if so, was it quick and efficient? No priority security
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? The Thai Chicken Curry with Rice soup was a really nice, hearty soup. If only it had more chicken in it ... @:-)
Was priority boarding offered (if applicable to your status) and efficient? Offered, but not efficient. Despite using both "lanes", it was still kind of slow
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No delay
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Noooooo
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Both offered, meal orders taken in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Maybe a bit more than 2h?
How was the quality of all the meals? Not bad. The chicken was a bit dry though
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yup


Post departure
If you have checked baggage, did it arrive within reasonable period of time?

NOOOOOooooooo....... Please please please please please pressure GTAA to get their sh-- together at YYZ.

I'm not sure what AC's schedule is like with arriving flights to YYZ at midnight, but our carousel had luggage from AC8 and a flight from Saskatoon. AC8 itself is enough to fill the carousel (luggage from HKG and YVR) ... couldn't the Saskatoon luggage be assigned a different carousel?

Also, as everyone says time and time again, YYZ never respects the priority tag. I waited probably for 10 minutes of non-priority luggage before mine came out. Totally unacceptable! Contrast this to YVR, where I had to claim luggage and re-check it in. My luggage was probably the 5th to come out.

Somebody really has to force YYZ to get their act together!
maradori is offline