I just had a very nice discussion with a woman in AGR customer service. I called to find out if she could help me with a missing points request that I have submitted, twice, but has not gone through. She told me that the conductor has not processed the ticket, so they cannot post the points. She told me she would track it and asked me to call back next week (it's been four weeks since the trip).

My question to the group: anyone have experience with this? Any advice?