Originally Posted by
beerup
Not new for me! I've has "Emerald" somewhere on my self-print, kiosk and ticket-agent BPs for domestic and international for as long as I can remember.
+1
It's normal to have the OW status on my BP. Perhaps the missing "Emerald" is the exception you should question. Try using traditional problem determination techniques - see if you can repeat the outcome with a different printer, PC, browser etc.