Flight/Origin-Destination: AC004 NRT-YVR
Date: 21 Nov 11
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
ANA Lounge (busy)
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
Delay in boarding due to 'late arrival of the aircraft'. I saw the aircraft being towed away from the gate 2.5 hours before boarding, so this was clearly not the case.

Onboard - Y cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
N/A
Was the IFE activated on the ground?
No
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
1 hour or so
How was the quality of the meal/Onboard cafe?
Average
Did the cabin crew offer water regularly throughout the flight?
Only once

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Very fast at YVR (15-20 minutes after arriving at gate)

Overall experience/any other comments
My light did not work (I was sitting in 12D). I notified three different cabin attendants, none of whom were able to solve the problem, and none of whom came to check on me after attempting a reset. I was offered no compensation, although I could care less about some 5% off code that doesn't apply to half of the fare ('fuel surcharges', etc.). Even a portable light would have been nice, as I obviously couldn't read during the flight, and I couldn't sleep since I kept getting hit with the curtain separating Y and J every time a crew member stormed through.