Originally Posted by
dgcpaphd
In most instances the "story-telling" is verbal. The airline oersonnel can blame the contradiction on a misunderstanding. However, in this case of the million-mile program, we have it in writing which confirms that the new United management appears to care little, if anything at all, about credibility.
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You can find plentiful examples of reversals on written promised with all the airlines. That's why they keep a huge army of lawyers on staff. Even Southwest and Jet Blue.