Originally Posted by
Akazeus
I had reservations with instructions to call later for specific seat assignments in Q. Meantime I received an email telling me about schedule change. Took three different tries to coordinate dates and times.
Looking over the final details discovered there was change in equipment as well, from 777-300 sleeper to A330-300ws. Along with the equipment came seat change without consulting me.
When I called I was told to try 30 days before flight or try at the airport. Waiting for the last moment at the airport is not something I'm willing to do. I'll give them an honest try 30 days prior and if I don't get satisfaction I'll cut my loses and try another carrier.
I'm getting kind ticked off with KE.
Anyone experienced anything like this? Suggestions?
Thanks
Zeus
You really shouldn't have cross-posted this here and in another thread, but I'll put my answer here, too for the record. KE now only allows seat selection 30 days in advance. Seats selected prior to them putting that policy in place have tended to stick through, but you won't be able to change them before 30 days in advance of travel now. I had no problem selecting seats via e-mail for my DL award booking.
KE is less prone to equipment swaps than many other carriers, especially DL, so I'm not sure where you'd propose taking your business. When changing from a 2-3-2-configured 777 to a 2-2-2 configured A330, I'm not sure how you expected them to not change your seat assignment, either.