I'm at the Hilton T4 with a colleague tonight, thankfully being put up by BA (I don't know if my status helped or not). We are booked to OSL via FRA in the morning, so all we can do is go back to T5 and hope that the flight is running.

Once we got to the desk we were handled very professionally by the BA agent, and we were on our way within 5 minutes. What I would point out, though, is that we had to wait for 5 hours in a queue to get to rebooking, and I have to say that sorry BA, that is pathetic. I know we have covered all of the issues before regarding who is trained in ticketing, but there seemed to be more people BA walking about talking to each other than there were actually at desks. Even the ones that were at desks were constantly jumping from desk to desk helping each other, which also slowed the throughput.

Surely it's not beyond the wit of man for BA to send some more people on ticketing courses to be able to assist in these situations? And it's not like the fog wasn't forecast. I never once saw anyone who looked like senior management, and we had absolutely no announcements regarding what the procedures were or what was happening.

In fact, when we reached the desk, the lovely lady there didn't even make the ticket change herself - she had to call someone else to do it for her.

I feel really sorry for anyone who was at the back of the queue when we left. As I said, we had been there for 5 hours already and the queue was double the size at just after 8 pm of when we joined at 3 pm. There will probably still be some people there now, poor buggers.