FlyerTalk Forums - View Single Post - Why/When do Airlines Upgrade to Business, from paid Economy Class?
Old Nov 20, 2011 | 5:53 am
  #2  
PVDtoDEL
All eyes on you!
15 Years on Site
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,772
The usual reason for an upgrade is due to overbooking economy class, for revenue management reasons, for equipment swaps, etc.

Airlines generally do not upgrade people when seats are available in the class they paid for, because that costs them money.

Usually upgrades are prioritized by status and fare class. So your *S status could have played a role. That said, what procedure is supposed to be and what actually happen can be very different, so there is definately a large luck component.
PVDtoDEL is offline