I rented a car from them last week. I booked a compact but they upgraded me to a brand new Ford Taurus with all the bells and whistles. That part was good. The cost was not so good as a 2 day rental was about $100 a/i. I didn't use the car much. No tolls at all. I noticed that after the first day the fuel still showed full. I knew it wasn't full but from a rough calculation I decided to put a couple of gallons in the tank to be sure I can get to the airport the next day and wouldn't need to worry. I didn't do much driving the second day either, maybe another 20 miles in all. The fuel guage still showed full. I returned the car and gave the guy the key. It was very awkward to not have him go to the car with me to inspect it and get the mileage and the gas level. I was a bit worried so I went to the office myself and asked the clerk if I needed to do anything more. She said not to worry and that I will get a credit on my credit card within a few days. They take double the rental amount on the credit card and refund the difference when the car is returned. I checked today and they still have a charge of about 42 dollars more than the original rental charge on my card. I am thinking that they are trying to charge me for the gas, eventhough the needle was right up to the full point. Now I have nothing to show that it was full when I brought it in and it's my word against theirs. I should have insisted I get something in writing. If they said it was not full when I brought it back I could have gone around the corner to fill it and pay about 5 bucks instead of 42.