I'm giving up. I wasted another 45 minutes with Delta. I informed the agent I wanted a W fare class, even though she said A was eligible for an O upgrade. I asked her to ask her supervisor and she came back and apologized. She was very nice, but there's no excuse for ignorance. Anyway, she quoted me a reasonable W fare of around $2,300. I said fine, book the ticket, O space was available. Hold another 15 minutes and says she can't get Air France to price the ticket. She then tells me, after consult with the fare desk, that the W fare isn't available on Saturdays, which is the day I wanted to travel. Huh? That was a first.

So, I'm letting my useless SWUs expire, and instead will only use miles for an AF ticket or will fly UA/CO. You are pathetic, Delta.