FlyerTalk Forums - View Single Post - Sorry, your ticket is held as a "hostage", for a mistake that is not yours!!
Old Nov 18, 2011 | 1:27 pm
  #9  
Nikolaos
 
Join Date: Dec 2010
Programs: US CP, MR Plat, SPG Plat, HHonors Gold, National X
Posts: 917
Thank you all for your replies!! ^

I just sent the following message:

Dear Sir/Madam,

On 09/28/2011, I booked ticket *** from ***-BOS-*** for $263.80. A few days before departure, I called the Chairman's Desk to change the second segment. I was quoted a $0 fare difference and a change fee of $150, which I paid. When I arrived at ***, I was told that US Airways had made an error and that $108 was due and owing. Had the Chairman's desk told me that the total cost was $258, which exceeded the total cost of the ticket, I would not have made the change.

I believe that you should refund me the $108, because it was a US Airways error. Furthermore, i hope that if a similar case arises in the future (when a mistake is made), you would let me know in advance and provide me some options, instead of letting me to find out about the mistake at the airport and just before i check in. Thank you in advance.


I hope they do the right thing!!
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