Originally Posted by
ArizonaGuy
And failing any meaningful response (and refund) from US after several good faith attempts, there's always the credit card dispute route.
Credit card dispute won't work and can hurt downstream. What US did is poor CS, but it's not wrong under the t&c. They are entitled to collect the fare difference and you could have cancelled at the airport and not flown. In a chargeback, you will lose. Put simply, poor CS doesn't translate into a legal right to a refund of the $108.
Worse is that there are other threads here about individuals who have sought baseless chargebacks, running into problems with the CC issuer. Chargeback investigations are costly and time-consuming to the issuer and they'd rather lose a customer who puts them through too many of them.
Save the chargebacks for something really big or where you have a right to the credit.