FlyerTalk Forums - View Single Post - Sorry, your ticket is held as a "hostage", for a mistake that is not yours!!
Old Nov 18, 2011 | 11:13 am
  #2  
Mykle
 
Join Date: May 2008
Posts: 535
This is more of a Customer Relations issue than a Refunds department issue. I would write, email or fax them and state exactly what you did. Your agreement at the time you changed the reservation was $150. To attempt to collect additional charges upon checkin is not acceptable. I bet you'll get your money back.
Mykle is offline