Originally Posted by
SkiBum1229
Just arrived at PBI about an hour ago....
Also wanted to add that when the bus dropped me off at the EA/ES area, an employee was there and offered cold bottles of water and granola bars to me and vehicle selection. When i said i had a standard suv reserved, he said my name and directed me to the Enclave. First time this has ever happened to me and a nice touch. He and the booth agent also thanked me for my business.
A huge +1 to what
SkiBum1229 says about the staff at PBI!
I've rented quite often at PBI in the last 6 mos and can unequivocally say that each staff member (from the bus driver to mgmt to the booth agent & return staff) I've encountered has been great and seriously committed to improving our customer experience. ^
Speaking of improving customer service, PBI recently launched a test program to provide customers with a quicker response to any problem with their rental. See,
http://www.flyertalk.com/forum/17473744-post1.html