FlyerTalk Forums - View Single Post - Luxury Hotel Marketing loses sight of reality?
Old Nov 18, 2011 | 5:53 am
  #64  
vuittonsofstyle
 
Join Date: Aug 2007
Location: Here there and everywhere
Posts: 6,303
[QUOTE=calitripgal;17444229]
Originally Posted by vuittonsofstyle
I really like Aman's anti-marketing stance. They are, very discreetly, on Facebook now, but no ads at all, ever.

At the high end, word of mouth is the best publicity. Most high-end hotel marketing/advertising is like calling an aftershave 'Status'. True 'luxury' is understated and very discreet, not idiot smiling people pretending to enjoy the luxury lifestyle - like O&O, FS et al.

Agreed Vuitton.
I've not been keen on several recent FS experiences. Each on a weeknight where a mob scene had overtaken the lounge, bar and pool deck. The last occassion, while checking in the front desk staff explained that the bar and pool area were open to the public for a weekly social function, they recommended a room on the opposite side of the hotel...no biggie. When we returned later that evening wow what a sight; the mob scene had moved from the bar to the pool and the lobby. evidentally this is/was a weekly thing.

I'm reluctant to describe the demographics/scene except to say it's a very young crowd. Would this be 'aspirational marketing' ?
The thing about Four Seasons is that, apart from a couple of exceptions, their North American hotels are of a completely different standard to their Asian and European hotels/resorts, which means the guests, too, tend to differ. I cannot imagine seeing a bar/pool mob scene in, say, Four Seasons Bali, or George V Paris.

These days, the FS brand is incredibly fragmented from region to region and this appears to be on the increase.
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