Originally Posted by
itsaboutthejourney
An exchange with Dr. Wise (DL's head of IT) assured me that her goal is to make delta.com even better than nwa.com was.
Perhaps this guy was sent to LAX to fix printers and away from ATL because his sense of best in class is no longer in line with new management of his division?
+1...Theresa is the best of the best.....the problem is the situation was much worse than anyone expected when she arrived