Originally Posted by
robertwcook16
Just had a claim approved for the Intercontinental Boston for Thanksgiving night. They said they would contact the hotel to adjust the rate. Have called since and they say that they are still waiting for the hotel to get back to them. Since the reservation is next week I would like this handled asap. I have the option to cancel up until Wednesday as iit was a flexible rate. What takes so long for the hotel to deal with this or is it PC doing the stalling....
My friend in Philly also had the same issue. The BRG desk said they were still waiting to hear back. We eventually showed up to the hotel and they had adjusted the rate. So it's possible it's adjusted even if you don't hear back.
Try checking your reservation online.