First post, so please go easy on me!

I have recently got married and have now booked BA flights for my wife with her new name. It seems that getting her passport changed is a lot easier than getting her Executive Membership details changed.

After numerous calls, the only way they will accept documentation is via fax. I've not used a fax machine in 5 years and not seen one for about 3!! Fortunately my wife has a fax machine at her work place and faxed through a copy of our marriage certificate. Unfortunately it seems that BA customer service team only check the fax machine once every 5 days (probably to do with the lack of faxes they receive) and no-one can find the marriage certificate.

Before trying to do this again, has anyone experienced needing to change your name on your BA membership and was there an alternative process.

Thanks