Originally Posted by
fredsxb
I'm back from my week-end at the Sanderson where I used my Morgans Hotel Group Global Card for the first time. I, unfortunately, felt like the staff couldn't care less that I was a global card holder.
No upgrade at checkin although they still had available suites on their website.
We were denied a 3:30pm late checkout (they offered 2pm after a lot of talk...). Once again, I checked on their website and our room category was still available for the same night so it's not like they couldn't offer it because it was already booked (which is what we were told...).
The only perk we received was complimentary internet access but said internet was very slow and non working at times.
I had the complete opposite experience at the Mondiran in LA (West Hollywood). I showed up after dinner a little after 10pm. I was offered my choice of three different suites (choice of floor and direction faced). The room was fantastic and quite large. The guy standing next to me at check-in (he also had the card) asked me about how I had received it and was a bit frustrated that I got it free while he'd spent > $40k at Mondrian properties the year prior.
I was also phoned a few times to make sure anything I needed was being taken care of. At checkout, Wi-Fi for two devices was refunded and the total cost was $100 + tax (~$120 total).
Finally, just for fun I decided to try and get into Skybar (their bar/club) on a Saturday night while there was a line. The people in front of me were being told "Sorry we're only admitting people with reservations for tables" but after pulling out the Morgans card the bouncer asked the other group to step aside and offered to escort us inside. Both myself and my fiancé felt quite special.