+ VIP bathroom amenities by KentMD (Gilchrist & Soames) include pillow spray, foot lotion, touchpoint oil, bath salts and lip balm.
+ Fully redone building, seems to be a brand new hotel if you didn't know better
+ Huge plasma TV on the wall, albiet overly complicated menu.
+ Elevators are "ordered" electronically. Means quicker service and hardly ever needing to share with someone going to a different floor.
+ Regency Club was above par. Open 24/7 with espresso, fridge of soads/water/juice & some sort of snack item avail outside of normal hours.
+ Lots of meeting space
+ Several restaurant options
+ Full Starbucks on 2nd floor
+ Gift shop (lagniappe) has deli food, coffee, baked goods, big selection of of wine, interesting gift options and the usual toiletries. Huge selection of NOLA spices, sauces & foods to take home or give as gifts, albiet at high prices
+ Full service FedEx Kinkos onsite
+ Fitness center above average, with some excellent views from the top floor
+ Adjacent to the Superdome
+ Staff is trying very hard
+ Brand new Rouses grocery store 2 blocks away; like a Whole Foods but better, great for hot foods, salad bar, sushi, pizza, deli & other take-away items

- Some of the KentMD amenities are made in China
- No turndown service for this Diamond
- It's an easy 1/4-1/3 mile walk from front desk to rooms
- Room key didn't work past 1PM, even though 4PM checkout noted
- No Diamond Amenity offered
- FedEx Kinkos charges $10 surcharge to touch your package, even of sending using your own acct # and your own packaging.
- Valet/drop off area woefully undersized & poorly designed. This will be a troublepoint when the hotel gets above 25% occupancy
- Not an easy walk to the French Quarter, kind of isolated from CBD