Originally Posted by
Land-of-Miles
I obviously know that now, but it isn't exactly obvious if you haven't stayed in one of these properties before. Since this policy seems to be a departure from the SPG norm, is it really asking too much to signpost this in advance of a stay either upon booking or in the pre-check in email?
It's in the terms and conditions of your SPG membership. I'm guessing as SPG terms and conditions are as popular to read as the ones for iTunes
Originally Posted by
Land-of-Miles
The other shortcoming is that since there were clearly unsold suites one way to have resolved the lack of Plat upgrades would have been to offer a decent rate on a paid upgrade. There is no conflict there with Plat upgrades (since no-one gets one anyway) and it allows the property to sell an otherwise unsold suite.
I don't believe there is a mid-level room between the basic and suite. I know that with Sheraton hotels you are usually solicited in your confirmation email for a paid upgrade to that level, but since the upgrade to the suite is $150 you may have to ask if they have any paid upgrade specials at the hotel. The website does not list how many suites are available, but I'm going to guess out of 250 rooms there are not many.