Tom-Schmidtt:
Wow...
Then you might be interested in my email...
Greetings from IHG’s Best Price Guarantee Support Desk. Please accept our apologies, but due to some technical difficulty, we were unable to adjust your reservation to reflect your free night on 13 APRIL 2012 at the InterContinental De La Ville Roma..
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In order to fulfill the BPG promise of providing the first night free for reservation number xxxxxx we will reimburse the amount you paid via check which you can expect to receive in 4 - 6 weeks. Please provide us your complete mailing address where you would like your check to be sent. Again, please accept our apologies for any inconvenience that this may cause you.
I'm the person keeping you from the penthouse that night and got the same email. I made my booking and claim on 9/28/11.
At least you got offered a discount
