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Thread: Help! Delta messed up. Need help getting better flights ....
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Old Nov 16, 2011 | 12:16 pm
  #11  
TerryK
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Originally Posted by kuhlguy
...Well yesterday I called OS and guess what! No ticket exists for December 12th....
Originally Posted by CarmenOM
Just curious: After booking, did you get an email itinerary or one in your delta.com account that showed the flight on OS? If so, it seems to me that Delta has an obligation to honor the itinerary they sent you, even if the agent made an error in booking it.

I haven't ever dealt with a situation like this, so my reaction may be naive and unrealistic.
I agree that DL should honor and ticketed itinerary, not just booked but unticketed. It seems to me that this itinerary was never ticketed.
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