FlyerTalk Forums - View Single Post - Help! Delta messed up. Need help getting better flights ....
Old Nov 16, 2011 | 12:12 pm
  #9  
CarmenOM
1M
40 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,871
Just curious: After booking, did you get an email itinerary or one in your delta.com account that showed the flight on OS? If so, it seems to me that Delta has an obligation to honor the itinerary they sent you, even if the agent made an error in booking it.

I haven't ever dealt with a situation like this, so my reaction may be naive and unrealistic.
CarmenOM is offline