Anyone thought of using a credit card charge back on already approved BRG bookings with hotel refusing to adjust the rate (i.e. following IHG's policy)?
If we have written confirmation from BRG dept. that the night will be complimentary (or do they actually send this email before the hotel actually adjusts the rate?), if we get charged at the hotel, we can file a dispute with the credit card issuer supplying evidence from BRG.
Amex Platinum comes to my mind first as those who would accept and handle these types of disputes in reasonable manners.
Thoughts?